Services
Four areas of expertise, two ways of working.
T&Co builds and manages dedicated teams to drive your operations. Here is what we master and how we stand behind your results.
Our expertise
What we do
We have the expertise in these four functions that are highly suited to outsourcing.
Customer service
Omnichannel handling of customer requests, in French and English, strictly following your protocols and brand identity.
Standards
- ISO 18295 (contact centres)
- CSAT and NPS metrics
Internal training
- Global customer service standards
- Complaint handling
- Time management
- Task management
- Cold calling
Training tools
- Odoo Helpdesk
- Odoo CRM
- Outlook and Teams
- Meta Business Suite
Marketing
Brand strategy, website, targeted content production, regular channel activity and rigorous tracking of campaign performance.
Certifications
- Google Ads (Search, Measurement)
- Google Analytics 4
- HubSpot Content Marketing
- HubSpot Email Marketing
Internal training
- Marketing strategy
- Community management
- Meta Business
- TikTok Business
- Website creation
- Canva
- Adobe Creative Cloud
- Figma
Training tools
- Meta Business Suite
- TikTok Business
- Google Analytics
- Canva
- Adobe Creative Cloud
- Figma
- Odoo Website
Sales
Active prospecting, methodical lead qualification and pipeline management: free up time for your local sales force.
Certifications
- HubSpot Sales Hub Software
- Salesforce Trailhead
Internal training
- Richardson method
- DISC profiles
- Cold call
- SPIN Selling
- BANT qualification
- Pipeline management
Training tools
- Odoo CRM
- HubSpot CRM
- Salesforce
- Meta Business Suite
- Microsoft 365
IT support
Technical assistance for users, incident resolution and request management directly within your software environments.
Certifications
- Google IT Support
- Google Cybersecurity
- Cisco Networking Academy
- Fortinet NSE 1 to 3
- Microsoft AZ-900
Internal training
- Incident and request management
- Microsoft 365 administration
- Cybersecurity awareness
- Infrastructure best practices
Training tools
- Microsoft 365 (administration)
- Odoo Helpdesk
- Windows
- macOS
- Linux
Brands belong to their respective owners.
Our solutions
Two models, one standard of excellence
You choose how much responsibility you entrust to us.
Dedicated team
Rigorously selected talents, trained to your standards, join your structure. You run the daily activity and we handle their supervision, development and ongoing support.
Managed service
We run your service end to end, according to the mandate. You approve the objectives and we are accountable for the results. The manager is hired locally to stay close to your business.
| Dedicated team | Managed service | |
|---|---|---|
| Who directs the work | You, day to day. | T&Co, day to day |
| Who is accountable for the results | You, with talents who are part of your team. | T&Co, against objectives agreed in advance. |
| When to choose it | You already have your own method and are looking for skilled talents. | You want to focus on your core business. |
Our calculator
Calculate your operational savings.
Our approach
From consultation to management
Four sequential, documented steps for every mandate.
Scope
Audit of your needs: volumes, language requirements, tool ecosystem, working hours and quantified performance targets.
Recruit and train
Rigorous selection based on skills and personality, followed by complete training before the first client contact.
Launch
Smooth integration of the team into your tools, backed by documented processes that never depend on a single individual.
Manage
Analytical follow-up and transparent reporting of key indicators, with full agility to adjust resources as your activity varies.
Why choose us
What sets us apart
An engineering culture
Far from being just another agency, we act with the rigour and tools of an engineering firm. We inherit this culture from our founder, an industrial engineering expert certified in Lean Six Sigma.
Well-prepared teams
We provide our talents with complete upfront training, continuous on-the-ground support and a formal employment framework that ensures operational stability. Our turnover rate is fairly low.
Cultural richness
Our multinational DNA is a strategic asset. Leaders and team members alike understand cultural codes and economic realities, so that the expectations of companies and talents are perfectly aligned.
Operational transparency
We are completely upfront about your operations. You receive complete analytical reports covering both the good numbers and the areas for improvement, allowing our teams to adjust with agility.
Our commitments
What we guarantee
Law 25 and GDPR
Strict compliance in the handling and securing of the information processed.
Confidentiality
Your company's data is kept isolated, with access strictly limited to the terms of the mandate.
Continuity
Redundancy: the service remains uninterrupted in case of absence or staff turnover.
Quality
We meet the performance indicators you approved upfront, measured consistently.
FAQ
Your questions
In the Dedicated team model, our talents join your organization and you manage their daily tasks; we provide supervision, training and HR follow-up. In the Managed service model, we take over the function end to end (including oversight). You set the objectives, and we commit to delivering the results.
The timeline varies by engagement, but a standard launch usually takes between 2 and 4 weeks. This time is essential and goes to the audit, tailored recruitment, integration of your tools and, above all, intensive training of the team before its first operational day.
Our teams are fully fluent in French and English. Every team member is rigorously assessed on language skills and professional conduct to ensure smooth, flawless exchanges with your customers or partners.
Our strategic control center is in Montreal, while our talents are deployed around the world, mainly in Africa and Canada. This global network connects you with the best skills and covers your time zones, with no geographic constraint.
Absolutely, it is one of the benefits of outsourcing. Whether you face a seasonal peak or rapid growth, we scale your team up or down with agility and speed.
We apply the strictest compliance standards, including Law 25 (Quebec) and GDPR (Europe). Your data is isolated, access is limited to the resources assigned to your engagement, and our internal processes prevent any leak or unauthorized handling of information.
Companies
Looking to outsource a service?
Whether you need to build a team, absorb extra volume or outsource a service end to end. Let's talk about your needs before we talk about a contract.
Talk to our teamTalents
Looking for your next role?
A clear framework, training before the mission and tracked progress. Our openings are for talents who want their work to matter.
See our openings