T&Co BPO · Outsourcing
One person or a full team, dedicated to you.
T&Co BPO recruits, trains and supervises professionals who work exclusively for you, on your hours and with your tools. A single person or a full team: eight profiles across four families, at up to 60% less than an equivalent position in Canada. Every engagement is quoted individually.
Eight profiles, four families
The right talent for every role.
Every profile is recruited on credentials, assessed, then trained on your tools before day one. Our talent's diplomas follow the French system used in most French-speaking sub-Saharan African countries; the Canadian equivalent is shown for reference.
Operations
Customer service
Multichannel support in French or English, complaint handling, case follow-up and retention of your customers.
Diplomas
High school to two-year diploma (BTS NDRC or MCO)
Canadian equivalent
High school diploma to college diploma (DEC) in business
Training tools
- Odoo
- HubSpot
- Zendesk
- Teams
Back office
Calendar, correspondence, data entry, filing, invoicing and payment reminders to lighten your teams’ workload.
Diplomas
Two-year diploma in management support or small business administration
Canadian equivalent
College diploma (DEC) in office systems, attestation (AEC) in administrative support
Training tools
- Microsoft 365
- Teams
- Odoo
- Google Workspace
- Acrobat
Growth
Sales
Phone and digital prospecting, lead qualification and appointment setting for your sales representatives.
Diplomas
Two-year diploma in sales and customer relations, bachelor’s in commerce
Canadian equivalent
College diploma (DEC) in business, bachelor’s in business administration
Training tools
- Odoo
- HubSpot
- Salesforce
- Zoho CRM
Digital marketing
Editorial calendar, content creation, paid campaigns and performance analysis across your digital channels.
Diplomas
Two-year diploma in communication, bachelor’s or master’s in digital marketing
Canadian equivalent
College diploma (DEC) in marketing, bachelor’s in marketing
Training tools
- Meta
- TikTok
- Google Analytics
- Adobe CC
- Canva
Technology
Full-stack developer
Web applications, APIs, integrations between your tools and ongoing maintenance of your business software.
Diplomas
Bachelor’s or master’s in computer science, engineering degree
Canadian equivalent
College diploma (DEC) in computer science, bachelor’s in software engineering
Training tools
- JavaScript
- Python
- Git
- Docker
- Linux
ERP consultant
Needs analysis, configuration, data migration, user training and support after go-live.
Diplomas
Master’s in information systems (MIAGE), computer engineering degree
Canadian equivalent
Bachelor’s in information systems, master’s in IT
Training tools
- Odoo
- Zoho
- SAP
- Oracle
- MS Dynamics
Engineering
Design drafter
Mechanical, electrical, civil and structural drawings, to your standards, checked and sealed by your engineer.
Diplomas
Two-year diploma in industrial design, electrical engineering or building
Canadian equivalent
College diploma (DEC) in mechanical, electrical or civil engineering technology
Training tools
- AutoCAD
- AutoCAD Electrical
- Revit
- Civil 3D
- SolidWorks
PMO assistant
Scheduling, budget tracking, dashboards, meeting minutes and coordination of your project stakeholders.
Diplomas
Industrial engineering degree, master’s in project management
Canadian equivalent
Bachelor’s in industrial engineering, certificate in project management
Training tools
- MS Project
- Excel
- Power BI
- Jira
- Odoo
Brands belong to their respective owners.
Companies
Have a service to outsource?
One person to onboard, a team to build or a service to take over end to end. Let's discuss your needs before we discuss a contract.
Talk to our teamTalent
Looking for your next role?
A clear framework, training before the assignment and tracked progress. Our openings are for talent who want their work to count.
See our openingsOur solutions
Two models, one standard of excellence
You choose how much responsibility you entrust to us.
Dedicated team
Rigorously selected talents, trained to your standards, join your structure. You run the daily activity and we handle their supervision, development and ongoing support.
Managed service
We run your service end to end, according to the mandate. You approve the objectives and we are accountable for the results. The manager is hired locally to stay close to your business.
| Dedicated team | Managed service | |
|---|---|---|
| Who directs the work | You, day to day. | T&Co, day to day |
| Who is accountable for the results | You, with talents who are part of your team. | T&Co, against objectives agreed in advance. |
| When to choose it | You already have your own method and are looking for skilled talents. | You want to focus on your core business. |
Our calculator
Calculate your operational savings.
Our approach
From consultation to management
Four sequential, documented steps for every mandate.
Scope
Audit of your needs: volumes, language requirements, tool ecosystem, working hours and quantified performance targets.
Recruit and train
Rigorous selection based on skills and personality, followed by complete training before the first client contact.
Launch
Smooth integration of the team into your tools, backed by documented processes that never depend on a single individual.
Manage
Analytical follow-up and transparent reporting of key indicators, with full agility to adjust resources as your activity varies.
Why choose us
What sets us apart
An engineering culture
Far from being just another agency, we act with the rigour and tools of an engineering firm. We inherit this culture from our founder, an industrial engineering expert certified in Lean Six Sigma.
Well-prepared teams
We provide our talents with complete upfront training, continuous on-the-ground support and a formal employment framework that ensures operational stability. Our turnover rate is fairly low.
Cultural richness
Our multinational DNA is a strategic asset. Leaders and team members alike understand cultural codes and economic realities, so that the expectations of companies and talents are perfectly aligned.
Operational transparency
We are completely upfront about your operations. You receive complete analytical reports covering both the good numbers and the areas for improvement, allowing our teams to adjust with agility.
Our commitments
What we guarantee
Law 25 and GDPR
Strict compliance in the handling and securing of the information processed.
Confidentiality
Your company's data is kept isolated, with access strictly limited to the terms of the mandate.
Continuity
Redundancy: the service remains uninterrupted in case of absence or staff turnover.
Quality
We meet the performance indicators you approved upfront, measured consistently.
FAQ
Your questions
In the Dedicated team model, our talents join your organization and you manage their daily tasks; we provide supervision, training and HR follow-up. In the Managed service model, we take over the function end to end (including oversight). You set the objectives, and we commit to delivering the results.
The timeline varies by engagement, but a standard launch usually takes between 2 and 4 weeks. This time is essential and goes to the audit, tailored recruitment, integration of your tools and, above all, intensive training of the team before its first operational day.
Our teams are fully fluent in French and English. Every team member is rigorously assessed on language skills and professional conduct to ensure smooth, flawless exchanges with your customers or partners.
Our strategic control centre is in Montreal, while our talents are deployed around the world, mainly in Africa and Canada. This global network connects you with the best skills and covers your time zones, with no geographic constraint.
Absolutely, this is one of the benefits of outsourcing. Whether you face a seasonal peak or rapid growth, we scale your team up or down quickly and smoothly.
We apply the strictest compliance standards, including Law 25 (Quebec) and GDPR (Europe). Your data is isolated, access is limited to the resources assigned to your engagement, and our internal processes prevent any leak or unauthorized handling of information.